Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging with all tags attached
- Proof of purchase (order confirmation or receipt) is required

How to Start a Return
To initiate a return, please contact us at orders@unifymedical.com.au within 30 days of receiving your order.

Approved returns must be sent to the following address:
Unify Medical  
Shop 19, Bankstown City Plaza  
Bankstown, NSW 2200  
Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return questions at orders@unifymedical.com.au

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at orders@unifymedical.com.au so we can resolve the issue promptly.

Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (e.g. food, flowers, plants)
- Custom or personalised products
- Personal care or hygiene products
- Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible, please contact us before initiating a return.

Exchanges
We do not offer direct exchanges. To receive a different item, please return the original product and place a new order once the return is approved.


Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within 10 business days. Please note that banks and credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at orders@unifymedical.com.au.

Contact Information
For all return or refund enquiries, please contact:
orders@unifymedical.com.au